Shipping and delivery
Delivery methods
- Delivery within the Republic of Croatia
For orders within the Republic of Croatia, delivery is carried out by BOX NOW and GLS delivery services (depending on your own choice), so that your order arrives quickly and safely. Estimated delivery time is between 1-3 business days from the date of shipment, however, the exact delivery time depends on the courier service. If there are any complications with delivery, unfortunately we are unable to influence this. Delivery is made from Monday to Friday. - Delivery price:
- BOX NOW: delivery is 2 euros (except during the promo period, which currently lasts until 31.07.2025 and during which delivery is free, within the Republic of Croatia)
- GLS: delivery is 4.00 euros
- Free delivery : Free delivery for all orders over 49.00 euros.
- Shippment tracking:
- Box Now package tracking
- GLS package tracking
- When your order is shipped, you will receive a shipping confirmation via email with a tracking number, so you can track the status of your shipment in real time
- Delivery pickup (Seller = Lua Riona)
- When receiving the shipment, the Customer is obliged to check whether there is any visible damage or attempts to manipulate the package and immediately report them to the delivery officer who delivered the goods and report the damage in writing to the email address: info@luariona.com
- In the event that the Customer orders goods, but refuses to take delivery for reasons unrelated to perceived damage or package manipulation, Lua Riona reserves the right to withhold the refund of the amount paid for the purchased product.
- Upon receipt of the goods, the Customer signs the delivery note or delivery note, which the delivery service records as a confirmation of successful receipt.
- If the Customer is delivered a product different from the one ordered, he has the right to deliver the correct product or exchange it for another product of the same value. In the event that replacement is not possible, the Customer has the right to a refund of the amount paid, including delivery costs and compensation for the costs of returning the wrongly delivered product, and is obliged to return the wrongly delivered product.
- In the event that the Seller cannot deliver the ordered product within the stipulated time, the Customer will be notified and offered a new delivery time. In this case, the Customer also has the right to terminate the contract and return the paid funds.
- If the Customer who has not previously received the ordered product orders again via the web store www.luariona.com, Lua Riona reserves the right to refuse further processing of the order and reserves the right to charge.
- Lua Riona also reserves the right not to deliver orders with incorrect or incomplete contact information, as well as orders with unanswered e-mail or telephone contact.
- International shipping
We offer international delivery in cooperation with reliable deliverers to enable safe delivery to all countries of the European Union and beyond. Please note that delivery times and costs may vary depending on the destination and conditions of the delivery service. - International shipping cost : International shipping costs are calculated during checkout and depend on the weight and destination of the shipment.
- Delivery time : To most EU countries, the estimated delivery time is between 5-10 working days.
- Shipment tracking
Once your order has been shipped, you will receive a shipping confirmation via email with a tracking number, so you can track the status of your shipment in real time. - Postponement and extraordinary circumstances
Please note that delivery may be affected by extraordinary circumstances such as holidays, customs inspection on international orders or other unforeseen circumstances. In such cases, your order will be delivered as soon as possible. - Contact for delivery inquiries
If you have any questions or special requests regarding delivery, please feel free to contact us via e-mail address: info@luariona.com.
THE UNBOXING EXPERIENCE
Eco-friendly packaging with a personal touch
We believe that every detail tells a story. That's why we create a luxurious and responsible experience that doesn't burden our planet. Our packaging is designed with care for nature, it's practical, long-lasting and magical in its simplicity.
Each package is hand-packed with love and care. From the design to the little surprises inside We listen to your wishes to make each package unforgettablepackage – every detail is designed to bring an extra spark of joy to your day.
In line with our ecological values, we have decided not to brand the boxes in which we send jewelry. In this way, we want to give you the opportunity to reuse them in your own way – whether for storing personal items, organizing space or even as a gift to loved ones. We believe that the box can continue its story even after your jewelry finds its place.
For us, unboxing is not just about opening a package – it's a magical moment that awakens the joy we all felt as children, while opening gifts with anticipation and a smile. We want you to experience that excitement and create an unforgettable memory every time you receive our package.
The magic begins with the first glance at our package, and ends only when you discover all the carefully prepared details.